Cancellation Policy for:

Guided TRips, Single-Day Instruction, Self-Guided Trips, and Deliveries

• Cancellation by Registrant more than 7 days prior to trip/class - eligible for full refund or full credit for future date.**

• Cancellation by Registrant 7 days - 24 hrs prior to trip/class - eligible for 50% refund or full credit for future date.**

• Cancellation by Registrant within 24 hours prior to trip/class - Registrants will forfeit all fees and credits.

• “No shows” (this includes illnesses and injuries) or late arrivals for a trip or class - Registrants will forfeit all fees and credits.

• Changing or shifting a trip or class date – Registrants may shift or change the date of their trip or class up to 24 hours in advance. Any date shift or change made within the week prior to a trip or class will incur a $10 / boat service fee.

• Weather related or hazardous condition cancellations (must be made by Frog Hollow Staff) - Registrants will receive a “rain check” equal to their total trip or class registration fees. This can be used anytime within 1 year of the canceled trip or class. Refunds are not given with weather related cancellations.

  • Predictions of 50% or higher chance of thunder storms may result in a weather cancellation. 

  • Predictions of high winds may result in a weather cancellation.

  • Predictions of 50% or higher of steady rain may result in a weather cancellation for any paddle trips taking place during the evening.

  • High or low water levels may result in a weather cancellation.

  • Extreme temperatures may result in a weather cancellation.

Cancellation Policy for:

Overnight Trips, Multi-Day Instruction, & PRIVATE Group Trips/Delivery

• Cancellation by Registrant more than 14 days prior to trip/class - eligible for full refund or full credit for future date.**

• Cancellation by Registrant 14 days - 72 hrs prior to trip/class - eligible for 50% refund or full credit for future date.**

• Cancellation by Registrant within 72 hours prior to trip/class - Registrants will forfeit all fees and credits.

• “No shows” or late arrivals for a trip or class - Registrants will forfeit all fees and credits.

• Changing or shifting a trip or class date – Registrants may shift or change the date of their trip or class up to 48 hours in advance. Any date shift or change made within the week prior to a trip or class will incur a $10 (per boat) service fee.

• Cancellations due to weather related or hazardous conditions (must be made by Frog Hollow Staff) - Registrants will receive a “rain check” equal to their total trip or class registration. This can be used anytime within 1 year of the canceled trip or class. Refunds are not given with weather related cancellations.

  • Predictions of 50% or higher chance of thunder storms may result in a weather cancellation. 

  • Predictions of high winds may result in a weather cancellation.

  • Predictions of 50% or more of steady rain may result in a weather cancellation for any paddle trips taking place during the evening.

  • High or low water levels may result in a weather cancellation.

  • Extreme temperatures may result in a weather cancellation.

  • En lieu of payment-in-full at time of booking, Large Private Trips may opt to pay a $500 non-refundable deposit instead. This deposit is not transferable to future dates as a “rain check.” Any remaining balance must be paid the week prior to the trip or service.

Cancellation Policy for:

SUMMER Camps

• Cancellations prior to June 1 - Registrants will be refunded 75% of fees and credits**.

• Cancellations after June 1 - Registrants will forfeit all fees and credits**.

• "No shows" (this includes illness or injury outside of camp) - Registrants will forfeit all fees and credits.

• Spring Break or Intersession Camps: Cancellation after 24 hours post registration will be refunded 75% of fees and credits. Cancellation 30 days in advance of the camp will result in forfeiture of all fees and credits.
  

  ** All refunds will be minus a $6 processing fee.